Shipping

 
Watercooled-Pcs ships using Royal Mail and Parcelforce to provide the most flexibility to our customers. We may at our discretion use a different delivery company.  Please note we will not deliver to P.O. Boxes. All orders will only be delivered to the cardholders billing address.  
 
Watercooled-Pcs normally ships out orders less than 24 hours after an order has been placed (excluding weekends or holidays). It is very rare but sometimes due to unusually high order volume the order may take slightly longer than 24 hours to be processed. If your order is delayed more than 24 hours we will notify you by email immediately.
 
Orders placed at the weekend. are generally dispatched the following working day
 
i.e. Place your order over the weekend. your order would be processed on Monday (except for Public/Bank Holidays)

We use Royal Mail or Parcel Force to deliver your order
 
Approx Delivery Times from date of dispatch;

Royal Mail Recorded Delivery - 1-2 Days
Royal Mail 1st Class - 1-2 Working days
Royal Mail 2nd Class Recorded Delivery -2-3 Days
Royal Mail International "Signed For" - 5-7 Working days

Please Note: - Delivery times are to be used as a guide and may take longer

Tracking Numbers are provided on dispatch via email. to let you know that your order is "On its way!"

If you feel you have a faulty product, please read our returns policy below.
 
An RMA number must be obtained prior to return a product you feel is faulty.
 
If you are satisfied that your product is faulty, you must request an RMA number by email before the product can be returned. You will then be contacted with your RMA number within 2 working days. The RMA number must be displayed clearly on the packaging, items without a valid RMA number will be refused. The purchaser is responsible for all costs incurred in returning the product.
 
Returned items MUST be complete with original packaging and all cables, manuals, etc. It is the purchasers’ responsibility to ensure that the returned goods are packed properly and insured against loss or damage. Watercooled-Pcs cannot accept any responsibility for goods damaged in transit, irrespective of whether they are faulty.
 
If the returned product tests faulty, it will be replaced or repaired as soon as possible.

All faulty items must be returned for testing, we are unable to offer advance replacement.

If the item is no longer available, it will be replaced with an equivalent or higher specification product. Any modifications or damage to the product will void any warranty. Should the product prove not to be defective, a 10% restocking fee will be required before any item is returned.

All returns must be sent to the below address clearly stating your RMA on all outside packaging

Watercooled-PCs
26 Batemans Road
Brighton,UK
BN26RD